Terms & Conditions | mygolfGroupTravel

Terms & Conditions.

Conditions & General Information.

The below conditions form the basis of any contract between ‘The Client’ and mygolfGroup Travel. When you contact mygolfGolf Travel to book your golf trip, you appoint them to act as your agent to obtain the requested services for you. When mygolfGroup Travel has done so and you have confirmed the booking and paid the deposit, mygolfGroup Travel will accept responsibility for providing your trip from that point onwards.

Deposit & Final Payment.

A non-refundable deposit of 25% is required to secure your booking. The balance (75%) will be paid 60 days before the date of travel. In certain circumstances, the deposit amount may vary depending on which golf courses form part of your itinerary.

Accepted forms of Payment?

mygolfGroup Travel accepts the following forms of payment:

Personal/company cheques made payable to MGG Media Ltd
Bank transfers
Credit/Debit cards
Online payments

Please note, that handling charges may be applicable to the above and the rate charged is dependent on the payment method used. These charges are applied by the relevant payment processing companies.

Booking Confirmation.

On receipt of your deposit via the methods stated above, we will email confirmation of your booking with mygolfGroup Travel. The confirmation will clearly state the balance to be paid and the date by which it is due. Please ensure that all details on this confirmation are correct. In the unlikely event that your confirmation appears to be incorrect or incomplete please contact a member of our team immediately and we will endeavor to make the necessary changes. mygolfGroup Travel reserves the right to make changes to and correct errors after bookings have been confirmed.

Itinerary & Documents.

A detailed itinerary and all necessary travel documents will be issued upon full payment of the booking.

Cancellations.

Notification of cancellation by a Client must be forwarded in writing to mygolfGroup Travel as soon as possible. Cancellation charges vary depending on the travel package purchased. In the event of a cancellation the following charges will apply:

If cancellation occurs more than 60 DAYS prior to departure – a cancellation charge of 25% of the total package price will be charged.
If cancellation occurs 29-20 DAYS prior to departure – a cancellation charge equal to 50% of the total package price will be charged.
If cancellation occurs 19-10 DAYS prior to departure – a cancellation charge equal to 75% of the total package price will be charged.
If cancellation occurs 9-0 DAYS prior to departure – a cancellation charge equal to 100% of the total package price will be charged.

mygolfGroup Travel reserves the right to cancel a trip if circumstances so dictate. In the event of such a cancellation, mygolfGroup Travel will make a full refund to travelers of all payments received in respect of the trip. Such a refund of payments will be the full extent of mygolfTravel’s obligation and liability to Clients.

Refunds.

Claims for refunds must be submitted in writing to mygolfGroup Travel within 21 days of the end of the trip. mygolfGroup Travel reserves the right to determine eligibility for requested refunds. Any refunds that become due will be processed by the same method as the original payments were made and the refund will be issued within 60 days of written notification of the same. Any refunds to credit cards will not include any handling charges included in the payment. Refunds will not be issued for any unused portion of a trip, including, but not limited to, no-shows at golf courses and accommodations.

What happens if the staycation is cancelled due to COVID-19?

In the event that the booked golf trip is cancelled due to Covid-19 restrictions, we will do our very best to work with the golf clubs and hotels to secure a refund or rebooking of your trip.

Amendments.

Amendment to the itinerary can be made and these must be submitted via email. Amendments include:

Number of people
Names of people
Dates of the trip
Accommodation
Golf courses
Tee times

The itinerary will be re-priced, which may result in a difference from the original price quoted. All changes and amendments are subject to availability.

Website & Promotional Material.

We do our very best to keep all platforms fully updated with current and accurate information. As far as is known all information on the website and in any other promotional materials of My Golf Group is accurate at the time of publication. Changes, however, can be made after the publication date and mygolfGroup Travel accepts no responsibility for any omissions or errors. Where mygolfGroup Travel becomes aware of errors that could materially affect your travel package, mygolfGroup Travel will take all reasonable steps to inform you in a timely manner.

Disclaimer.

mygolfGroup Travel or any of its agents or employees, shall not be held liable for:

Any loss, damage, or theft of property or personal belongings, for personal injury, accident, or illness.
Any loss of or damage to property, injury to any person caused by reason of any defect, negligence or other wrongful act or omission, or any failure of performance of any kind by a transportation company, vendor, or supplier.
Any inconvenience, loss of enjoyment, mental distress or other similar matter.
Any delayed departure missed travel connections, changes to schedules by airlines, the substitution of accommodations, terminations of service or change in fares or rates.
Any cancellation or double booking of reservations or tickets beyond the control of mygolfGroup Travel.
Losses or additional expenses due to delays or changes, quarantine, sickness, strikes, war, weather, acts of God, or other causes. Such losses or expenses will be borne by the Client. Cancellation insurance is highly recommended.

If as a result of force majeure, mygolfGroup Travel is required to amend or cancel a trip, the Client cannot maintain a claim for compensation. Force majeure relates to any event which mygolfGroup Travel or any of its suppliers could not with all due care foresee or avoid.

By accepting these terms the Client waives any claim against mygolfGroup Travel or any of its agents or employees.

Complaints.

mygolfGroup Travel endeavors to ensure that the Client is completely satisfied with all aspects of their trip. mygolfGroupTravel welcomes all feedback, positive or otherwise, as this allows us to continuously improve the service we offer to our Clients. In the event that a Client has reason to complain, mygolfGroup Travel will react to the issue in question in a professional and courteous manner. If a Client wishes to make a complaint they must notify their mygolfGroup Travel representative and the supplier in question so the issue can be addressed in a timely manner. Complaints must be made in writing to mygolfGroup Travel within 21 days of the end of the trip. mygolfGroup Travel and its suppliers cannot be held liable for complaints not received in writing within 21 days.

Introduction.

mygolfGroup Travel trades under MGG Media Ltd. In these terms & conditions, mygolfGroup Travel is a company incorporated in the Republic of Ireland, and ‘The Client’ refers to the person(s) availing of the services provided by mygolfGroup Travel.